FAQ

  • For customers using the parking lot
    We accept parking reservation only by phone.
    We do not accept parking reservation other than by phone.
    Please be sure to contact us by phone (03-3816-6130).
    The parking fee is from 14 o'clock on the day to 11 o'clock on the next day, 1500 yen for 1 night (excluding tax).
    Please note that the number of parking spaces is limited and will not be available when the lot is full.
    The underground parking lot has 10 spaces and the flat parking lot has 6 spaces.

    We will guide you to the parking space after you check in.
    When you come, please stop your car in front of the entrance and come to the front desk.
  • Check-in and check-out times
    As a rule, check-in time is 14: 00 and check-out time is 11: 00.
    It may differ depending on the accommodation plan, so please check each accommodation plan.
    We accept luggage storage.
  • Can I leave my luggage?
    We can keep your luggage before check-in and after check-out.
    Please feel free to ask.
  • When does the cancellation fee start?
    The cancellation fee is as follows.
    ■The day before your stay: 20%
    ■On the day of stay: 80%
    ■Cancelled without notice: 100%
    There will be no cancellation fee if you cancel within the previous number of days.
    *It may vary depending on the accommodation plan.
    *It's a percentage of the room rate.
    *For reservations of 15 people or more, please contact us for details.
  • How to use Wi-Fi
    Free Wi-Fi connection service is available in the guest rooms.
    Please use your smartphone, tablet, or PC equipped with wireless LAN.
    Please note that the connection settings must be set by the customer.
    Please note that you are responsible for your own connection settings.
    Please refer to the information in your room for the SSID and password.
  • Information about nearby convenience stores
    There is "Family Mart Koraku" about 4 minutes' walk from our hotel.
    If you come from Iidabashi, we recommend you to stop by on the way.
    ”Family Mart Koraku”
    2 -3 -25 Kaneko Building, Koraku, Bunkyo-ku, Tokyo

    If you are coming from Suidobashi West Exit, this is the closest one.
    "Family Mart Misakicho 3-chome"
    3-6 -9 Misakicho, Chiyoda-ward, Tokyo
  • Is there a hairdryer in the room?
    All rooms are equipped with a hair dryer.
  • Is there a blanket in the room?
    Yes. Blankets are available for rent (first-come-first-served basis).
  • Can I earn points by making reservations and using the hotel?
    If you make a reservation through our official website or by phone
    For those who have A Card points, 10 points will be added for every 100 yen (tax not included) spent on accommodation.
    For details, please check the following address.
    https://www.acard.jp/about_ac.php
  • Can I borrow multiple room keys?
    I'm sorry.
    There is only one room key per room, regardless of the number of guests.
  • Is there a bicycle parking lot? Please tell me the bicycle parking fee.
    We don't have a bicycle parking lot.
  • Is parking available for large vehicles?
    You can park a regular minivan. (There is no height restriction for flat parking)
    The number of parking spaces is limited, so you cannot use it if it is full.
    We accept parking reservation only by phone.

    Please contact us by phone (03-3816-6130).
  • Is there a parking lot? Please tell me the parking fee.
    Yes. There is a parking lot on the site.
    The parking fee is from 2:00 pm on the day to 11:00 am on the next day, 1500 yen for 1 night (excluding tax).
    The number of parking spaces is limited, so you cannot use it if it is full.
    The underground parking lot has 10 cars and the flat parking lot has 6 cars.
    We accept parking reservation only by phone.
    We do not accept parking reservation except by phone.

    Please contact us by phone (03-3816-6130).
  • Are there any parks or gardens nearby?
    Yes. Koishikawa Korakuen Garden is about 1 minute walk from our hotel.
    Koishikawa Korakuen Garden was built in the early Edo period in Kanei 6 (1629) by Yorifusa, the founder of the Mito Tokugawa family, as a garden of the Edo residence, and was completed in the time of Mitsukuni, the second lord of the domain.
    By all means, please stop by.

    ■Koishikawa Korakuen Garden
    Address: 1 -6 -6 Koraku, Bunkyo-ku, Tokyo
    Admission: 300 yen for adults, 150 yen for children (tax included), free for children under elementary school age
  • What is the view from the room?
    You can see Tokyo Dome and Koishikawa Korakuen from your room.
    *Please note that there are rooms where you can't enjoy the view. Thank you for your understanding.【delete】
  • Do you have a conference room?
    There is a conference room on the basement.
    If you have any questions, please contact the following address.

    Reception hours: 9:30 to 17:30 on weekdays, excluding Saturdays, Sundays and holidays
    Tel:03-3868-0571
  • Do you have a microwave?
    A microwave oven is available in the lobby 24 hours a day.
  • What is the breakfast menu?
    The breakfast menu is a Chinese buffet with dim sum, rice porridge and so on, but we sometimes serve it as a set meal.
    *Breakfast is served on the basement floor "Chinese Cuisine Furin". (Open: 7: 00 AM to 9: 30 AM)

    Some menu selections (subject to change)
    Chinese-style porridge
    Daily special soup
    Chinese-style salad
    Wok-fried egg, Wok-fried vegetables
    Mapo Tofu
    Chinese-style salad
    Tosted bread and Meat buns
    Fry rice
    Fried noodles
    rice (cod roe and kelp are available)
    Chinese-style sponge cake
    Hot coffee
    Chinese tea and orange juice
  • How can I get to the hotel?
    Take the Toei Oedo Line to "Iidabashi" Station and walk for 1 minute from Exit C3.
    6 minutes walk from the east ticket gate of JR "Iidabashi" station.
    Take the Subway Tozai Line, Yurakucho Line or Namboku Line to "Iidabashi" Station and walk for 6 minutes from A1 or A3.
    JR "Suidōbashi" Station West Exit: 7 minutes on foot

    It is located in the middle of JR Iidabashi Station and JR Suidobashi Station.
  • Do you have chargers for mobile phones and smartphones?
    We offer free rental service.
    Please contact the front desk (Extension 7).
    Please note that the number is limited.
  • Is there a smoking room?
    All rooms are non-smoking.
    Please use the smoking area (eighth floor) in the building.
  • What amenities do you have?
    The following amenities are available.
    ■Yukata
    ■towel
    ■bath towel
    ■toothbrush
    ■Hairbrush
    ■shampoo and conditioner
    ■body soap
    ■razor
    ■cotton swab
  • Is there a curfew?
    There is no curfew in particular.
  • Is there a coin-operated laundry?
    Yes. There is a coin-operated laundry on the 6th floor.
    ■Washing machine: 1 time 200 yen,
    ■Dryer: 100 yen/30 minutes
    ■Detergent: 50 yen/1 use (It is sold at the front desk.)